Diametris products purchased online are exchangeable or refundable within 14 days of receipt.
For any exchange or refund, please contact firstname.lastname@example.org to obtain a return authorization number.
Products must meet the following requirements
- Must be unused, undamaged.
- Must be returned in original packaging;
- The return authorization number and the original invoice must appear in the package.
Changing color or polishing leather is not considered as a fault, but as an advantage of a noble material that evolves over time.
The cost of return is at the expense of the customer. The initial delivery costs are the responsibility of the customer and are not refundable. Custom orders are non-refundable and non-exchangeable. Diametris declines any responsibility for returns of products not received.
For exchanges or returns, please send an email to email@example.com
Requests for exchanges and returns will be processed within 72 hours of receipt from Monday to Friday.
Our offices are closed every public holiday of the year.